Frequently Asked Questions

Absolutely. Mist lightly and smooth through with your fingers for a fragrance that moves with you.

No - our formula disappears within seconds, leaving only the scent. It’s safe for most fabrics.

Yes - AGUA’s alcohol-free, water-based formula is gentle enough for children’s skin and clothing. For very young children, we recommend spraying on clothing rather than directly on skin.

Yes - AGUA contains no alcohol and is formulated with respect for purity, making it suitable for use during prayers and other sacred moments.

Yes - AGUA is 100% alcohol-free and made with respect for purity, making it suitable for wearing during Umrah, Hajj, and other sacred occasions. Its gentle, non-irritating formula is kind to both skin and clothing.

For the best longevity, apply AGUA to pulse points where warmth helps release the fragrance - wrists, neck, behind the ears, and inner elbows. You can also lightly mist your hair and clothing to create a lasting scent trail throughout the day.

You can find AGUA at the following retail locations:

Karachi: Dolmen Mall Clifton, Dolmen Mall Tariq Road, Lucky One Mall

Lahore: Dolmen Mall

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

Simply choose your fragrance, add it to your cart, and proceed to checkout. You’ll receive an order confirmation email right away.

We accept major credit/debit cards, bank transfers, and selected local payment options at checkout.

You’ll get two emails - one confirming your order, and another with tracking details when your package is dispatched.

Returns are accepted within 14 days of delivery for unopened, unused items in their original packaging.

Yes - exchanges are available for unopened, unused products within 14 days.

Refunds are issued as store coupons for future purchases.

Customers are responsible for arranging and covering return or exchange shipping.

Yes - we ship both nationwide in Pakistan and worldwide.

Nationwide (Pakistan): 2–3 working days.
International: 7–14 working days, depending on destination and customs.